- Our response to COVID-19
Our response to COVID-19
In light of the outbreak of COVID-19 (Coronavirus), I wanted to keep you informed on the steps we’re taking at heycar to respond. It goes without saying that our number one priority is the safety of our customers, our dealer partners and our employees.
Protecting our team, customers and partners
I’ve asked our team to work at home where possible, and as we’re fully set up for this, you shouldn’t experience an interruption to your online service from heycar. Our Customer Service team will be available as usual if you have any questions.
We ask that our customers and dealer partners follow the latest advice from the UK Government, Public Health England and the NHS - which can be found here. To protect the community, we ask that any customers who feel at all unwell do not travel to dealerships.
Support for customers and dealers
With social distancing set to increase, the team are hard at work in collaboration with our dealer partners to create additional remote services that will allow them, and us to continue to serve customers in the most responsible way through optimisations to our website.
What happens next?
We’ll continue to work with our dealer partners and closely follow the advice of the UK Government, but we of course won't have all the answers and your patience is greatly appreciated. Our commitment is to keep you updated via our website and social media channels while we do everything possible to provide the same great service.
As always, if you have any questions, please get in touch.
Mat Moakes, CEO of heycar UK