04 November 2020

What the latest COVID-19 measures mean for buying a car

Help us keep our community safe

    Mat Moakes

    Mat Moakes

    CEO, heycar
    VWParadeAlbany.jpg

    We know that right now you might be keeping an eye out for the car of your dreams. Our dealer partners are working hard to make sure you can still view your perfect set of wheels, whatever the current COVID-19 restrictions are in your local area. It goes without saying that your safety, as well as the safety of our dealer partners and employees is our number one priority, so please make sure you’re following the latest Government advice for your local area, and do not travel to car showrooms if you’re in areas with heightened restrictions.

    England

    From 00:01 on Thursday 5th November until 2nd December, car showrooms in England are closing. Please don’t travel to English dealerships during this time, and make sure that you’re following the latest Government advice for your area. Our dealer partners will be more than happy to help you over the phone or by email - simply hit message or call dealer on our site as usual. Some dealers will be offering a Click and Collect service, which is currently permitted. If you’re doing this, remember you’ll need a face covering and you need to follow social distancing.

    Scotland - Protection Levels 0-3

    Car showrooms are currently allowed to be open in Protection Levels 0, 1, 2 and 3 in Scotland. Please make sure you’re following the latest Government and local authority advice, and do not travel to a dealership if you feel at all unwell. Remember that in the dealership, social distancing will be in place, and you’ll need to wear a face covering. To check which Protection Level you’re in, you can use the Scottish Government’s postcode checker here.

    Wales

    From Monday 9th November, car showrooms in Wales are allowed to open. Please make sure you’re following the latest Government and local authority advice, and remember, you’ll have to wear a face covering in showrooms. Please don’t travel to a dealership if you feel at all unwell.

    Northern Ireland

    Car showrooms are currently allowed to be open in Northern Ireland. Please make sure you’re following Government and local social distancing guidelines, and remember you’ll have to wear a face covering in car showrooms. Please don’t travel to a dealership if you feel at all unwell.

    Ways to buy a car whilst restrictions are in place

    Click and Collect

    Depending on local area restrictions, some dealerships are offering Click & Collect car buying. This means you buy the car remotely (either online, or over the phone) and then can collect the car outside of the dealership with a COVID secure handover - including sanitation of the car. If you’d like to do this, let the dealer know when you speak to them.

    Home Delivery

    Many of our trusted dealers are currently offering home delivery of cars. This means you buy the car remotely (either online, or over the phone) and then the dealer will arrange delivery, with a COVID secure handover. If you’re interested in doing this, let the dealer know when you speak to them.

    Video Viewing

    Many dealers are offering video tours, so you can picture yourself driving off into the sunset together, without leaving your home. To request this, simply let the dealer know when you message them. Even more of our listings now already have videos included, too - you can simply filter by ‘Listings with videos’.

    What if I’ve bought a car from a dealership that now has to close their showroom?

    If you’ve bought a car and you’re waiting to collect it, the dealer should be in touch with you directly to arrange delivery or a COVID secure handover. If you’ve already picked up your car and have a question about it, give the dealer a call or email - they should be able to help you remotely.

    I have another question

    As always if you have any other questions, get in touch - you can email us, message us on Live Chat or give us a call during our opening hours on 020 3936 1257.