heycar Terms of Use

We all like knowing where we stand. That’s why we’ve got these Terms of Use, for consumer users of heycar.


These are the terms and conditions of use for our services, including those provided through heycar.co.uk (Site) (together the “heycar Service”). The heycar Service is operated by or on behalf of Mobility Trader UK Limited trading as heycar (we, us and our). We are a limited company, registered in England. Our registered company number is 12016686, and our registered office is at 5 New Street Square, London, United Kingdom, EC4A 3TW. Mobility Trader UK Limited is an appointed representative of:

  1. Volkswagen Financial Services (UK) Limited, which is authorised and regulated by the Financial Conduct Authority with firm reference number 311988; and
  2. Wrisk Transfer Limited (Wrisk) which is authorised and regulated by the Financial Conduct Authority, with firm reference number 788062

Our VAT registration number is 326461802.

Your use of the heycar Service will be subject to these terms and conditions and by using the heycar Service you agree to be bound by them. Any Vehicles you purchase through the heycar Service are supplied subject to our heycar Purchase Terms.

We reserve the right to change these terms and conditions from time to time by changing them on the Site. These terms and conditions were last updated on 10 May 2022.

The heycar service

The heycar Service provides information about vehicles, and insurance and financing options which are available from our partner dealerships and other partners.

The heycar Service also allows you to

a. communicate directly with our selected dealerships about vehicles you are interested in;

b. chat with our customer service team to help you find the right car for you; 

c. create saved searches and get notifications if a car matching your criteria becomes available; and

d. use our concierge service to get assistance with services related to your new car once you've bought it.

Please note that the Site contains details of vehicles, and insurance and financing options which are provided by third parties and any agreements for the purchase of such vehicles, and related insurance and/or credit arrangements are between you and the relevant selected dealer, insurance provider or credit provider (as applicable). Such third parties may charge for additional products and services relating to vehicles which may include admin fees on vehicle purchases.

Heycar is a credit broker acting as an appointed representative of Volkswagen Financial Services (UK) Limited and is not a lender. Details of our appointed representative status are set out in the Introduction above. 

Heycar is not an insurance broker or insurer; however, we may make introductions to Wrisk, which is a third-party insurance broker and heycar is not part of Wrisk's group of companies. Heycar does not make any recommendations as to whether a particular insurance policy is suitable for you. The products provided by or through Wrisk meet the demands and needs of customers who meet the relevant insurer's acceptance criteria, and who wish to insure against the risks arising from driving and/or owning a vehicle, including risks of damage to that vehicle, and others' property and/or liability arising out of any injury or damage caused to others through vehicle ownership.  Further details on the cover provided should be sought from the insurer.

Any vehicles you purchase directly through the heycar Service are supplied subject to our heycar Purchase Terms, provided that where you make a purchase on finance through our third-party finance providers, we will pass on your enquiry to the relevant third party finance provider(s) and any such arrangement will be governed by a separate agreement between you and the relevant finance provider. Any purchase of insurance by you will be governed by a separate agreement between you and the relevant insurance provider.  Where an insurance policy is taken out as a result of our introduction, we will receive a commission payment (which is a set amount) each month for the first 12 months of the policy.

While we take steps to ensure that vehicles offered by our selected dealerships through the Site meet our high standards for vehicle testing and quality requirements, we are not responsible for, and provide no guarantee or warranty in relation to, the quality of any vehicle you purchase from our selected dealers or for any information or other products or services provided by our selected dealers.

If the heycar Service provides professional information (for example, financial or legal), such information is for informational purposes only and should not be construed as financial or other professional advice. No action should be taken based upon any information provided through the Site. It is your responsibility to ensure that any third party financing options and any insurance policy you may enter into are suitable for you. You should seek independent professional advice from a person who is licensed and/or qualified in the applicable area.

heycar concierge

Once you've bought a heycar vehicle, you can use the concierge service to help you keep track of all that car admin that comes with it.  This service is available to anyone who purchases an eligible car which they found through the Site and is currently available free of charge for a year following purchase provided that you must activate your heycar concierge account within 30 days of purchasing the vehicle. 

If you submit an enquiry about a vehicle through the Site, we will send you an activation token which you can use to activate the concierge service in relation to that vehicle once you've purchased it. To activate the service, just follow the steps set out in the email containing the activation token. You will need to provide us with your details and confirm your purchase of the vehicle. As set out below, use of your personal information submitted to or via the heycar Service is governed by our Privacy Policy

We may change the features and types of assistance available through heycar concierge from time to time and additional terms and conditions may apply. Details of the services we currently provide can be found at heycar.co.uk/concierge.

Please note that this service is only available for vehicles up to eight years old. As part of the service, we may liaise with your existing third party vehicle service providers (such as your breakdown and roadside assistance provider or insurer) or introduce you to new third party service providers and we may receive a commission for such introductions. 

Access to the heycar Service

The heycar Service is intended for use only by persons who are at least 18 years of age. By using the heycar Service, you confirm to us that you meet this requirement.

It is your responsibility to ensure your equipment (computer, laptop, netbook, tablet or other mobile device) meets all the necessary technical specifications to enable you to access and use the heycar Service and is compatible with the heycar Service. The Site is designed to work best with Google Chrome.

We cannot guarantee the continuous, uninterrupted or error-free operability of the heycar Service. There may be times when certain features, parts or content of the heycar Service, or the entire Service, becomes unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you. You agree that we will not be liable to you or to any third party for any unavailability, modification, suspension or withdrawal of the heycar Service, or any features, parts or content of the heycar Service.

What you are allowed to do

You may only use the Site for non-commercial use and only in accordance with these terms and conditions. You may retrieve and display content from the Site on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the Site and, where they apply, will be displayed on-screen or accessible via a link.

What you are not allowed to do

Except to the extent expressly set out in these terms and conditions, you are not allowed to:

  • 'scrape' content or store content of the Site on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the content of the Site;
  • remove or change any content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted; or
  • create links to the Site from any other website, without our prior written consent. Want to become an Affiliate? Head to our affiliates page.

You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates. 

All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them. CAP HPI has a right to enforce any breach of the heycar terms directly against a visitor.

Intellectual property rights

All intellectual property rights in any content of the Site (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us or our licensors. Except as expressly set out here, nothing in these terms and conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Site. In the event you print off, copy or store pages from the Site (only as permitted by these terms and conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.


We may change the format and content of the Site from time to time. You agree that your use of the heycar Service is on an 'as is' and 'as available' basis and at your sole risk.

Whilst we try to make sure that all information contained on the Site (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.

We make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Site and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site or relying on any of its content.

We cannot and do not guarantee that any content of the Site will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.

Your personal information and cookies

Use of your personal information submitted to or via the heycar Service is governed by our Privacy Policy. Our Site also uses cookies. For more information, please see our Cookies Policy.

User content

The Site may, from time to time, allow you to upload user-generated content and may also allow you to communicate that content, either to selected recipients or in public areas, such as comments pages, and/or reviews (collectively User Content Areas). We do not control the material submitted to User Content Areas (collectively User Submissions), nor are User Content Areas actively moderated. You are solely responsible for the content of your User Submissions as submitted by you and acknowledge that all User Submissions express the views of their respective authors, and not our views.

If you participate in any User Content Areas, you must keep all User Submissions relevant to the purpose of the User Content Area and the nature of any topic.

User Submissions must not:

  • contain, transmit, distribute, link to or otherwise make available, or advertise or promote any content that infringes any intellectual property rights or data protection, privacy or other rights of any other person, is defamatory or in breach of any contractual duty or any obligation of confidence, is obscene, sexually explicit, threatening, abusive, harassing, inciteful of violence or hatred, blasphemous, discriminatory (on any ground), liable to cause anxiety, alarm or embarrassment, knowingly false or misleading, or that does not comply with all applicable laws and regulations or is otherwise objectionable ("Prohibited Content");
  • impersonate any person or entity or otherwise misrepresent your relationship with any person or entity;
  • contain, transmit or distribute any unsolicited or unauthorised advertising, marketing or promotional material or other form of solicitation (spam); or
  • transmit or distribute any virus and/or other code that has contaminating or destructive elements.

You agree that, by submitting any User Submission, you grant us and our affiliates a perpetual, irrevocable, worldwide, non-exclusive, royalty-free and fully sub-licensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Submission (in whole or part) and/or to incorporate it in other works in any form, media or technology, and you waive any moral rights you may have in, or to be identified as the author, of such User Submission.

Whilst we do not pre-screen User Submissions, we reserve the right, in our sole discretion, to delete, edit or modify any User Submission submitted by you and/or to close any topic, at any time without notice to you.

Complaints about the content of any User Submission must be sent to privacy@heycar.co.uk and must contain details of the specific User Submission giving rise to the complaint.

External links

The Site may, from time to time, include links to external sites, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external sites does not imply any endorsement of or association with their operators or promoters.

Our liability

Nothing in these terms and conditions shall limit or exclude our liability to you:

  • for death or personal injury caused by our negligence;
  • for fraudulent misrepresentation;
  • for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded; or
  • for any other liability that, by law, may not be limited or excluded.

Subject to this, if you are a consumer and not a business user, in no event shall we be liable to you for any business losses, and if you are a business user, in no event shall we be liable to you for any indirect or consequential losses, or for any loss of profit, revenue, contracts, data, goodwill or other similar losses, and any liability we do have for losses you suffer shall not exceed £150 in respect of any one event or series of events and is strictly limited to losses that were reasonably foreseeable.


These terms and conditions shall be governed by English law, except that (if you are a consumer and not a business user) and if you live in a country (which, for these purposes, includes Scotland or Northern Ireland) of the European Union other than England, there may be certain mandatory applicable laws of your country which apply for your benefit and protection in addition to or instead of certain provisions of English law.

You agree that any dispute between you and us regarding these terms and conditions or the Site will only be dealt with by the English courts, except that (if you are a consumer and not a business user) and if you live in a country (which, for these purposes, includes Scotland or Northern Ireland) of the European Union other than England, you can choose to bring legal proceedings either in your country or in England, but if we bring legal proceedings, we may only do so in your country.


We take all complaints seriously. Please let us know if you’re not happy with our site or if we’ve made a mistake so that we can try to put things right. You can do this by contacting us using the details in the section below entitled "Contacting us". We will investigate your complaint straight away and will provide a written response.

If your complaint relates to finance and we cannot resolve your complaint within one business day, we will refer your complaint to our principal firm, Volkswagen Financial Services (UK) Limited, to complete and communicate the outcome of the investigation to you. If your complaint relates to insurance and we cannot resolve your complaint within one business day, we will refer your complaint to our principal firm, Wrisk Transfer Limited, to complete and communicate the outcome of the investigation to you.

If you’re not happy with how we’ve handled your complaint, or you have not heard from us (or our principal firm) within eight weeks of us receiving your complaint,  and you are an eligible complainant as defined by the Financial Conduct Authority, you can contact the Financial Ombudsman Service. The Financial Ombudsman Service is an independent organisation that helps to resolve complaints. You can contact them:

Online: financial-ombudsman.org.uk
By phone: 0800 023 4567
By post: Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London E14 9SR.

Contacting us

Please submit any questions you have about these terms and conditions or any problems concerning the Site by email to privacy@heycar.co.uk, by telephone on 020 3868 4949 between the hours of 9:30am to 6pm, Monday to Friday or write to us at: 5 New Street Square, London, United Kingdom, EC4A 3TW